Management and Technology Innovation in Rail Industry as Social Infrastructure for Improved Quality of Life

East Japan Railway Company has created new businesses such as life-style business and information technology business on the basis of railway business for sustainable growth. These businesses generate and provide synergy to one another effectively because each business is autonomous decentralized system based on diversified infrastructure. The infrastructure includes not just structure but management, technology, operation and maintenance: we call this “MTOMI Model.” The MTOMI Model is the key concept of JR East’s businesses and can generate JR East’s ecosystem. key words: autonomous decentralized system, MTOMI Model, infrastructure, ecosystem